Questions & Answers

Shopping Information

  • 📦 How long does shipping take?
    Most orders are delivered within 3–7 business days.

  • 🌍 Do you ship internationally?
    Not at the moment — we currently ship within the U.S. only.

  • 💳 What payment methods do you accept?
    We accept Visa, MasterCard, PayPal, Apple Pay, and more.

  • 🔒 Is my payment information secure?
    Absolutely! Your data is encrypted and handled through trusted payment gateways.

  • 📬 Can I track my order?
    Yes! Once shipped, you’ll receive a tracking number via email.

  • 🚚 How much does shipping cost?
    We offer flat-rate or free shipping on select orders — details at checkout.

  • 🔁 Can I return an item?
    Yes, we accept returns within 14 days of delivery (unopened and unused items).

  • 💵 When will I get my refund?
    Refunds are processed within 5–7 business days after return approval.

  • 📦 What if I receive a damaged item?
    Contact us immediately — we’ll arrange a replacement or refund.

  • 📧 How can I contact customer support?
    Email us at Info@illishop.com or call +1 (619) 621-9184.

  • 👤 Do I need an account to order?
    Nope! You can checkout as a guest or create an account for convenience.

  • 🛍️ Do you restock sold-out items?
    Yes, popular items are restocked often — stay tuned!

  • 🎁 Do you offer gift packaging?
    Not yet, but we’re working on it! 😊

  • ✏️ Can I edit or cancel my order?
    If your order hasn’t shipped yet — yes! Contact us ASAP.

  • 📦 Can I change the shipping address after ordering?
    Please contact us immediately — we’ll try to update it before dispatch.

  • 🔍 My package is late — what should I do?
    Check your tracking link or reach out to us for assistance.

  • 💡 How can I stay updated on new products?
    Subscribe to our newsletter or follow us on social media! 📲

  • 📑 Where can I find your return policy?
    Visit the "Refunds & Returns" page on our website.

  • 💬 Can I leave a review?
    Absolutely — we love hearing your feedback! 🌟

  • 📆 Are you open on weekends?
    Our online store is always open — support is available Monday to Friday.

  • 🎫 Do you offer promo codes?
    Yes! Sign up to get exclusive discounts and offers.

  • 📱 Is your website mobile-friendly?
    Yes, our site works great on phones and tablets.

  • 🔐 What do you do with my personal info?
    We protect it under our Privacy Policy — we never sell your data.

  • 📦 Do you offer bulk or wholesale orders?
    Not at the moment — but we plan to in the future.

  • 🧾 Will I get a receipt?
    Yes, your order confirmation and receipt are sent to your email.

  • 🎉 Do you have a loyalty program?
    It’s in the works — stay tuned! 🥳

  • 🗺️ Where are you located?
    We’re based in Franklin Park, IL.

  • 🌐 What’s your official website?
    Our website is illishop.com 🌐

  • 🤔 I have another question — what should I do?
    Just contact us — we’re happy to help!

  • 💬 Can I message you on social media?
    Yes! You can DM us on Instagram or Facebook for quick questions.