Frequently Asked Questions
Great question! 💡 At ILLI SHOP, we’re not a massive warehouse or faceless megastore. We’re a small but passionate team based in Franklin Park, IL, focused on curating unique, useful, and affordable products that you’ll actually love. We believe in customer-first service, fast processing, and no empty promises. If we wouldn't buy it ourselves — we don't sell it.
Absolutely! 🎀 During checkout, just enter the recipient’s shipping address, and if you'd like to include a message, send us an email right after placing your order with your order number + message. We'll handwrite a simple, warm note and leave out the invoice so your surprise stays a surprise.
Don’t panic! 🆘 Mistakes happen. If you accidentally ordered the wrong item, size, or forgot to apply a coupon — email us immediately at Info@illishop.com. If your order hasn’t shipped yet, we’ll do our best to fix or cancel it right away. If it already shipped, we’ll work with you on a return or solution that’s fair and easy.
We get it — sometimes it’s not quite what you expected. 😕 As long as the product is unused and in original packaging, you can return it within 14 days. Just reach out and we’ll guide you through the quick return process. And hey, if you’re not sure whether something qualifies — just ask. We’re humans, not robots. 🤖
es — wherever possible! ♻️ While we’re not perfect, we’re making steps toward sustainable packaging, using recyclable mailers, avoiding plastic fillers, and minimizing waste. Every time you order, you're helping a small business grow with a conscience.