REFUNDS & RETURNS
At ILLI SHOP, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.
Returns
You may return most new, unused items within 14 days of delivery for a full refund. Items must be in their original packaging and condition. Please include your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Non-returnable items
Sale items marked as “final sale”
Opened or used personal care products
Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
How to Start a Return
Please contact us at Info@illishop.com with your order details before sending your return. We will provide instructions and a return address.
If you have any questions, feel free to call us at +1 (619) 621-9184.